The State of Web Vitals

Chat & messaging impact

Performance impact by chat provider.

Field data PhoneDesktopAll Scope All sites Q2 2026 edition · Phone field outcomes
Metric LCP INP CLS
1

At a glance the headline numbers for Chat & messaging impact

Performance impact by chat provider.

13
Providers ranked
After min-sites filter
5,104
Sites in sample
Combined across all items
139ms
Best INP (p75)
Help Scout Beacon
The State of Web Vitals · Q2 2026 · 189,915 sites · phone field datacorewebvitals.io/state-of-cwv
2

The ranking sorted by INP at p75, fastest first

# Provider INP p75 Passing Sites
1 Help Scout Beacon 139ms 94.3%
50
2 Chatwoot 143ms 93.0%
63
3 LiveChat 146ms 88.2%
333
4 Smartsupp 146ms 91.5%
279
5 Tidio 147ms 90.4%
424
6 Zendesk Chat 147ms 89.2%
699
7 Tawk.to 148ms 91.0%
1,000
8 Re:amaze 150ms 87.1%
132
9 HubSpot Chat 154ms 90.0%
1,377
10 Crisp 159ms 87.2%
253
11 Gorgias 182ms 81.7%
214
12 Freshchat 185ms 81.8%
80
13 Intercom 195ms 76.2%
200
The State of Web Vitals · Q2 2026 · 189,915 sites · phone field datacorewebvitals.io/state-of-cwv
3

Passing INP per provider which group passes the INP most often

ProviderSitesPassing INPp75
LiveAgent 0% 25 100% 127ms
Olark 0% 43 96% 149ms
Help Scout Beacon 0% 50 94% 139ms
Chatwoot 0% 63 93% 143ms
Smartsupp 0.1% 279 92% 146ms
tawk.to 0.5% 1,000 91% 148ms
Front Chat 0% 12 91% 164ms
Tidio 0.2% 424 90% 147ms
HubSpot Chat 0.7% 1,377 90% 154ms
Zendesk Chat 0.4% 699 89% 147ms
LiveChat 0.2% 333 88% 146ms
Crisp 0.1% 253 87% 159ms
Re:amaze 0.1% 132 87% 150ms
Drift 0% 14 83% 129ms
Freshchat 0% 80 82% 185ms
Gorgias 0.1% 214 82% 182ms
Intercom 0.1% 200 76% 195ms
Good Needs Improvement Poor Sorted best-passing first · median colored by its own rating · pass = good INP (200ms at p75) · one value per site

92% of Smartsupp sites pass INP. Intercom trails 16 points behind. computed

The State of Web Vitals · Q2 2026 · 189,915 sites · phone field datacorewebvitals.io/state-of-cwv
4

All five vitals at once the whole category without toggling - cell is the pass rate, small number the p75

LCP
INP
CLS
FCP
TTFB
HubSpot Chat 0.7%
732.6s
90154ms
810.06
642.1s
501.4s
tawk.to 0.5%
752.5s
91148ms
800.08
662.1s
451.4s
Zendesk Chat 0.4%
782.3s
89147ms
870.05
741.8s
551.1s
Tidio 0.2%
682.8s
90147ms
850.04
632.3s
581.6s
LiveChat 0.2%
692.7s
88146ms
670.18
622.1s
461.4s
Smartsupp 0.1%
822.2s
92146ms
890.04
711.9s
431.3s
Crisp 0.1%
742.5s
87159ms
860.04
662.1s
551.3s
Gorgias 0.1%
852.2s
82182ms
880.05
871.5s
88590ms
Intercom 0.1%
662.8s
76195ms
800.09
642.0s
541.3s
Re:amaze 0.1%
921.8s
87150ms
790.09
921.3s
92609ms
Freshchat 0%
782.4s
82185ms
770.10
741.8s
64912ms
Chatwoot 0%
762.4s
93143ms
760.10
821.6s
641.1s
Help Scout Beacon 0%
872.2s
94139ms
840.03
761.7s
701.0s
Olark 0%
822.2s
96149ms
890.03
791.7s
541.2s
LiveAgent 0%
782.3s
100127ms
830.04
831.6s
571.1s
Drift 0%
1002.1s
83129ms
1000.01
631.9s
141.3s
Front Chat 0%
822.3s
91164ms
820.02
642.0s
82734ms
60%95%+ passing Cell: pass rate, small number = p75 · faded rows: under 100 sites

One row per provider, one column per vital - the cell is the share of sites passing, the small number the p75. No toggling needed to see where the category actually differs.

Smartsupp leads on INP: 92% of its sites pass. Intercom trails at 76%. computed

The State of Web Vitals · Q2 2026 · 189,915 sites · phone field datacorewebvitals.io/state-of-cwv
Related signals Customer data platforms (6) → Font services (4) → A/B testing (10) → RUM (13) → Chrome field data from 189,915 sites, representing millions of real page loads · How we measured