1
At a glance the headline numbers for Chat & messaging impact
Performance impact by chat provider.
13
Providers ranked
After min-sites filter
5,104
Sites in sample
Combined across all items
65ms
Best INP (p75)
Smartsupp
The State of Web Vitals · Q2 2026 · 189,915 sites · desktop field datacorewebvitals.io/state-of-cwv
2
The ranking sorted by INP at p75, fastest first
| # | Provider | INP p75 | Passing | Sites | |
|---|---|---|---|---|---|
| 1 | Smartsupp | 65ms | 100.0% | 279 | |
| 2 | Tidio | 71ms | 99.5% | 424 | |
| 3 | HubSpot Chat | 73ms | 98.9% | 1,377 | |
| 4 | Zendesk Chat | 74ms | 98.4% | 699 | |
| 5 | Crisp | 77ms | 98.7% | 253 | |
| 6 | LiveChat | 79ms | 99.1% | 333 | |
| 7 | Help Scout Beacon | 81ms | 100.0% | 50 | |
| 8 | Intercom | 89ms | 98.4% | 200 | |
| 9 | Re:amaze | 95ms | 100.0% | 132 | |
| 10 | Gorgias | 103ms | 98.8% | 214 | |
| 11 | Freshchat | 108ms | 92.5% | 80 | |
| 12 | Tawk.to | 122ms | 97.2% | 1,000 | |
| 13 | Chatwoot | 160ms | 93.8% | 63 |
The State of Web Vitals · Q2 2026 · 189,915 sites · desktop field datacorewebvitals.io/state-of-cwv
3
Passing INP per provider which group passes the INP most often
ProviderSitesPassing INPp75
Front Chat 0%
12
90ms
Re:amaze 0.1%
132
95ms
Drift 0%
14
48ms
Smartsupp 0.1%
279
65ms
LiveAgent 0%
25
61ms
Help Scout Beacon 0%
50
81ms
Tidio 0.2%
424
71ms
LiveChat 0.2%
333
79ms
HubSpot Chat 0.7%
1,377
73ms
Gorgias 0.1%
214
103ms
Crisp 0.1%
253
77ms
Zendesk Chat 0.4%
699
74ms
Intercom 0.1%
200
89ms
tawk.to 0.5%
1,000
122ms
Chatwoot 0%
63
160ms
Olark 0%
43
68ms
Freshchat 0%
80
108ms
Good
Needs Improvement
Poor
Sorted best-passing first · median colored by its own rating · pass = good INP (200ms at p75) · one value per site
No provider stands out: pass rates sit between 97% and 100%. computed
The State of Web Vitals · Q2 2026 · 189,915 sites · desktop field datacorewebvitals.io/state-of-cwv
4
All five vitals at once the whole category without toggling - cell is the pass rate, small number the p75
LCP
INP
CLS
FCP
TTFB
HubSpot Chat 0.7%
852.1s
9973ms
800.09
801.6s
601.2s
tawk.to 0.5%
812.2s
97122ms
720.11
751.8s
471.4s
Zendesk Chat 0.4%
842.1s
9874ms
760.10
811.6s
621.0s
Tidio 0.2%
772.4s
10071ms
730.11
731.9s
591.4s
LiveChat 0.2%
772.4s
9979ms
610.16
741.8s
531.3s
Smartsupp 0.1%
852.1s
10065ms
740.11
781.7s
461.3s
Crisp 0.1%
812.3s
9977ms
780.10
741.8s
531.3s
Gorgias 0.1%
912.1s
99103ms
780.09
921.3s
89534ms
Intercom 0.1%
792.4s
9889ms
760.10
811.5s
64986ms
Re:amaze 0.1%
901.8s
10095ms
840.09
941.2s
97505ms
Freshchat 0%
812.1s
93108ms
650.13
841.6s
74811ms
Chatwoot 0%
862.1s
94160ms
710.12
861.5s
61939ms
Help Scout Beacon 0%
931.8s
10081ms
730.11
881.4s
73858ms
Olark 0%
762.3s
9368ms
620.19
861.4s
59960ms
LiveAgent 0%
851.8s
10061ms
850.08
801.4s
55996ms
Drift 0%
1001.5s
10048ms
1000.02
1001.4s
291.0s
Front Chat 0%
822.2s
10090ms
730.11
641.9s
82673ms
60%95%+ passing
Cell: pass rate, small number = p75 · faded rows: under 100 sites
One row per provider, one column per vital - the cell is the share of sites passing, the small number the p75. No toggling needed to see where the category actually differs.
Tidio leads on INP: 100% of its sites pass. tawk.to trails at 97%. computed
The State of Web Vitals · Q2 2026 · 189,915 sites · desktop field datacorewebvitals.io/state-of-cwv
Related signals
Customer data platforms (6) →
Font services (4) →
A/B testing (10) →
RUM (13) →
Chrome field data from 189,915 sites, representing millions of real page loads · How we measured
Chrome field data from 189,915 sites, representing millions of real page loads. How we measured.