1
At a glance the headline numbers for Chat & messaging impact
Performance impact by chat provider.
13
Providers ranked
After min-sites filter
5,104
Sites in sample
Combined across all items
1.8s
Best LCP (p75)
Re:amaze
The State of Web Vitals · Q2 2026 · 189,915 sites · phone field datacorewebvitals.io/state-of-cwv
2
The ranking sorted by LCP at p75, fastest first
| # | Provider | LCP p75 | Passing | Sites | |
|---|---|---|---|---|---|
| 1 | Re:amaze | 1.8s | 91.8% | 132 | |
| 2 | Gorgias | 2.2s | 84.9% | 214 | |
| 3 | Help Scout Beacon | 2.2s | 86.5% | 50 | |
| 4 | Smartsupp | 2.2s | 81.7% | 279 | |
| 5 | Zendesk Chat | 2.3s | 78.3% | 699 | |
| 6 | Freshchat | 2.4s | 78.3% | 80 | |
| 7 | Chatwoot | 2.4s | 75.6% | 63 | |
| 8 | Tawk.to | 2.5s | 74.9% | 1,000 | |
| 9 | Crisp | 2.5s | 74.4% | 253 | |
| 10 | HubSpot Chat | 2.6s | 73.2% | 1,377 | |
| 11 | LiveChat | 2.7s | 68.7% | 333 | |
| 12 | Intercom | 2.8s | 65.7% | 200 | |
| 13 | Tidio | 2.8s | 67.8% | 424 |
The State of Web Vitals · Q2 2026 · 189,915 sites · phone field datacorewebvitals.io/state-of-cwv
3
Passing LCP per provider which group passes the LCP most often
ProviderSitesPassing LCPp75
Drift 0%
14
2.1s
Re:amaze 0.1%
132
1.8s
Help Scout Beacon 0%
50
2.2s
Gorgias 0.1%
214
2.2s
Olark 0%
43
2.2s
Front Chat 0%
12
2.3s
Smartsupp 0.1%
279
2.2s
Zendesk Chat 0.4%
699
2.3s
LiveAgent 0%
25
2.3s
Freshchat 0%
80
2.4s
Chatwoot 0%
63
2.4s
tawk.to 0.5%
1,000
2.5s
Crisp 0.1%
253
2.5s
HubSpot Chat 0.7%
1,377
2.6s
LiveChat 0.2%
333
2.7s
Tidio 0.2%
424
2.8s
Intercom 0.1%
200
2.8s
Good
Needs Improvement
Poor
Sorted best-passing first · median colored by its own rating · pass = good LCP (2.5s at p75) · one value per site
92% of Re:amaze sites pass LCP. Intercom trails 26 points behind, leaving 34% of its sites failing. computed
The State of Web Vitals · Q2 2026 · 189,915 sites · phone field datacorewebvitals.io/state-of-cwv
4
All five vitals at once the whole category without toggling - cell is the pass rate, small number the p75
LCP
INP
CLS
FCP
TTFB
HubSpot Chat 0.7%
732.6s
90154ms
810.06
642.1s
501.4s
tawk.to 0.5%
752.5s
91148ms
800.08
662.1s
451.4s
Zendesk Chat 0.4%
782.3s
89147ms
870.05
741.8s
551.1s
Tidio 0.2%
682.8s
90147ms
850.04
632.3s
581.6s
LiveChat 0.2%
692.7s
88146ms
670.18
622.1s
461.4s
Smartsupp 0.1%
822.2s
92146ms
890.04
711.9s
431.3s
Crisp 0.1%
742.5s
87159ms
860.04
662.1s
551.3s
Gorgias 0.1%
852.2s
82182ms
880.05
871.5s
88590ms
Intercom 0.1%
662.8s
76195ms
800.09
642.0s
541.3s
Re:amaze 0.1%
921.8s
87150ms
790.09
921.3s
92609ms
Freshchat 0%
782.4s
82185ms
770.10
741.8s
64912ms
Chatwoot 0%
762.4s
93143ms
760.10
821.6s
641.1s
Help Scout Beacon 0%
872.2s
94139ms
840.03
761.7s
701.0s
Olark 0%
822.2s
96149ms
890.03
791.7s
541.2s
LiveAgent 0%
782.3s
100127ms
830.04
831.6s
571.1s
Drift 0%
1002.1s
83129ms
1000.01
631.9s
141.3s
Front Chat 0%
822.3s
91164ms
820.02
642.0s
82734ms
60%95%+ passing
Cell: pass rate, small number = p75 · faded rows: under 100 sites
One row per provider, one column per vital - the cell is the share of sites passing, the small number the p75. No toggling needed to see where the category actually differs.
Re:amaze leads on LCP: 92% of its sites pass. Intercom trails at 66%. computed
The State of Web Vitals · Q2 2026 · 189,915 sites · phone field datacorewebvitals.io/state-of-cwv
Related signals
Customer data platforms (6) →
Font services (4) →
A/B testing (10) →
RUM (13) →
Chrome field data from 189,915 sites, representing millions of real page loads · How we measured
Chrome field data from 189,915 sites, representing millions of real page loads. How we measured.