The State of Web Vitals

Chat & messaging impact

Performance impact by chat provider.

Field data PhoneDesktopAll Scope All sites Q2 2026 edition · Phone field outcomes
Metric LCP INP CLS
1

At a glance the headline numbers for Chat & messaging impact

Performance impact by chat provider.

13
Providers ranked
After min-sites filter
5,104
Sites in sample
Combined across all items
0.03
Best CLS (p75)
Help Scout Beacon
The State of Web Vitals · Q2 2026 · 189,915 sites · phone field datacorewebvitals.io/state-of-cwv
2

The ranking sorted by CLS at p75, fastest first

# Provider CLS p75 Passing Sites
1 Help Scout Beacon 0.03 84.2%
50
2 Smartsupp 0.04 88.5%
279
3 Crisp 0.04 86.3%
253
4 Tidio 0.04 84.6%
424
5 Gorgias 0.05 88.2%
214
6 Zendesk Chat 0.05 86.7%
699
7 HubSpot Chat 0.06 80.9%
1,377
8 Tawk.to 0.08 79.9%
1,000
9 Re:amaze 0.09 78.7%
132
10 Intercom 0.09 80.4%
200
11 Chatwoot 0.10 75.6%
63
12 Freshchat 0.10 76.8%
80
13 LiveChat 0.18 66.8%
333
The State of Web Vitals · Q2 2026 · 189,915 sites · phone field datacorewebvitals.io/state-of-cwv
3

Passing CLS per provider which group passes the CLS most often

ProviderSitesPassing CLSp75
Drift 0% 14 100% 0.01
Olark 0% 43 89% 0.03
Smartsupp 0.1% 279 89% 0.04
Gorgias 0.1% 214 88% 0.05
Zendesk Chat 0.4% 699 87% 0.05
Crisp 0.1% 253 86% 0.04
Tidio 0.2% 424 85% 0.04
Help Scout Beacon 0% 50 84% 0.03
LiveAgent 0% 25 83% 0.04
Front Chat 0% 12 82% 0.02
HubSpot Chat 0.7% 1,377 81% 0.06
Intercom 0.1% 200 80% 0.09
tawk.to 0.5% 1,000 80% 0.08
Re:amaze 0.1% 132 79% 0.09
Freshchat 0% 80 77% 0.10
Chatwoot 0% 63 76% 0.10
LiveChat 0.2% 333 67% 0.18
Good Needs Improvement Poor Sorted best-passing first · median colored by its own rating · pass = good CLS (0.1 at p75) · one value per site

89% of Smartsupp sites pass CLS. LiveChat trails 22 points behind, leaving 33% of its sites failing. computed

The State of Web Vitals · Q2 2026 · 189,915 sites · phone field datacorewebvitals.io/state-of-cwv
4

All five vitals at once the whole category without toggling - cell is the pass rate, small number the p75

LCP
INP
CLS
FCP
TTFB
HubSpot Chat 0.7%
732.6s
90154ms
810.06
642.1s
501.4s
tawk.to 0.5%
752.5s
91148ms
800.08
662.1s
451.4s
Zendesk Chat 0.4%
782.3s
89147ms
870.05
741.8s
551.1s
Tidio 0.2%
682.8s
90147ms
850.04
632.3s
581.6s
LiveChat 0.2%
692.7s
88146ms
670.18
622.1s
461.4s
Smartsupp 0.1%
822.2s
92146ms
890.04
711.9s
431.3s
Crisp 0.1%
742.5s
87159ms
860.04
662.1s
551.3s
Gorgias 0.1%
852.2s
82182ms
880.05
871.5s
88590ms
Intercom 0.1%
662.8s
76195ms
800.09
642.0s
541.3s
Re:amaze 0.1%
921.8s
87150ms
790.09
921.3s
92609ms
Freshchat 0%
782.4s
82185ms
770.10
741.8s
64912ms
Chatwoot 0%
762.4s
93143ms
760.10
821.6s
641.1s
Help Scout Beacon 0%
872.2s
94139ms
840.03
761.7s
701.0s
Olark 0%
822.2s
96149ms
890.03
791.7s
541.2s
LiveAgent 0%
782.3s
100127ms
830.04
831.6s
571.1s
Drift 0%
1002.1s
83129ms
1000.01
631.9s
141.3s
Front Chat 0%
822.3s
91164ms
820.02
642.0s
82734ms
60%95%+ passing Cell: pass rate, small number = p75 · faded rows: under 100 sites

One row per provider, one column per vital - the cell is the share of sites passing, the small number the p75. No toggling needed to see where the category actually differs.

Smartsupp leads on CLS: 89% of its sites pass. LiveChat trails at 67%. computed

The State of Web Vitals · Q2 2026 · 189,915 sites · phone field datacorewebvitals.io/state-of-cwv
Related signals Customer data platforms (6) → Font services (4) → A/B testing (10) → RUM (13) → Chrome field data from 189,915 sites, representing millions of real page loads · How we measured