The State of Web Vitals

Chat & messaging impact

Performance impact by chat provider.

Field data PhoneDesktopAll Scope All sites Q2 2026 edition · Desktop field outcomes
Metric LCP INP CLS
1

At a glance the headline numbers for Chat & messaging impact

Performance impact by chat provider.

13
Providers ranked
After min-sites filter
5,104
Sites in sample
Combined across all items
0.09
Best CLS (p75)
Re:amaze
The State of Web Vitals · Q2 2026 · 189,915 sites · desktop field datacorewebvitals.io/state-of-cwv
2

The ranking sorted by CLS at p75, fastest first

# Provider CLS p75 Passing Sites
1 Re:amaze 0.09 83.9%
132
2 Gorgias 0.09 77.5%
214
3 HubSpot Chat 0.09 79.6%
1,377
4 Intercom 0.10 75.8%
200
5 Crisp 0.10 77.8%
253
6 Zendesk Chat 0.10 76.4%
699
7 Help Scout Beacon 0.11 73.2%
50
8 Smartsupp 0.11 74.1%
279
9 Tidio 0.11 72.5%
424
10 Tawk.to 0.11 72.3%
1,000
11 Chatwoot 0.12 71.4%
63
12 Freshchat 0.13 65.2%
80
13 LiveChat 0.16 60.6%
333
The State of Web Vitals · Q2 2026 · 189,915 sites · desktop field datacorewebvitals.io/state-of-cwv
3

Passing CLS per provider which group passes the CLS most often

ProviderSitesPassing CLSp75
Drift 0% 14 100% 0.02
LiveAgent 0% 25 85% 0.08
Re:amaze 0.1% 132 84% 0.09
HubSpot Chat 0.7% 1,377 80% 0.09
Crisp 0.1% 253 78% 0.10
Gorgias 0.1% 214 78% 0.09
Zendesk Chat 0.4% 699 76% 0.10
Intercom 0.1% 200 76% 0.10
Smartsupp 0.1% 279 74% 0.11
Help Scout Beacon 0% 50 73% 0.11
Front Chat 0% 12 73% 0.11
Tidio 0.2% 424 73% 0.11
tawk.to 0.5% 1,000 72% 0.11
Chatwoot 0% 63 71% 0.12
Freshchat 0% 80 65% 0.13
Olark 0% 43 62% 0.19
LiveChat 0.2% 333 61% 0.16
Good Needs Improvement Poor Sorted best-passing first · median colored by its own rating · pass = good CLS (0.1 at p75) · one value per site

84% of Re:amaze sites pass CLS. LiveChat trails 23 points behind, leaving 39% of its sites failing. computed

The State of Web Vitals · Q2 2026 · 189,915 sites · desktop field datacorewebvitals.io/state-of-cwv
4

All five vitals at once the whole category without toggling - cell is the pass rate, small number the p75

LCP
INP
CLS
FCP
TTFB
HubSpot Chat 0.7%
852.1s
9973ms
800.09
801.6s
601.2s
tawk.to 0.5%
812.2s
97122ms
720.11
751.8s
471.4s
Zendesk Chat 0.4%
842.1s
9874ms
760.10
811.6s
621.0s
Tidio 0.2%
772.4s
10071ms
730.11
731.9s
591.4s
LiveChat 0.2%
772.4s
9979ms
610.16
741.8s
531.3s
Smartsupp 0.1%
852.1s
10065ms
740.11
781.7s
461.3s
Crisp 0.1%
812.3s
9977ms
780.10
741.8s
531.3s
Gorgias 0.1%
912.1s
99103ms
780.09
921.3s
89534ms
Intercom 0.1%
792.4s
9889ms
760.10
811.5s
64986ms
Re:amaze 0.1%
901.8s
10095ms
840.09
941.2s
97505ms
Freshchat 0%
812.1s
93108ms
650.13
841.6s
74811ms
Chatwoot 0%
862.1s
94160ms
710.12
861.5s
61939ms
Help Scout Beacon 0%
931.8s
10081ms
730.11
881.4s
73858ms
Olark 0%
762.3s
9368ms
620.19
861.4s
59960ms
LiveAgent 0%
851.8s
10061ms
850.08
801.4s
55996ms
Drift 0%
1001.5s
10048ms
1000.02
1001.4s
291.0s
Front Chat 0%
822.2s
10090ms
730.11
641.9s
82673ms
60%95%+ passing Cell: pass rate, small number = p75 · faded rows: under 100 sites

One row per provider, one column per vital - the cell is the share of sites passing, the small number the p75. No toggling needed to see where the category actually differs.

Re:amaze leads on CLS: 84% of its sites pass. LiveChat trails at 61%. computed

The State of Web Vitals · Q2 2026 · 189,915 sites · desktop field datacorewebvitals.io/state-of-cwv
Related signals Customer data platforms (6) → Font services (4) → A/B testing (10) → RUM (13) → Chrome field data from 189,915 sites, representing millions of real page loads · How we measured