The State of Web Vitals

Chat & messaging impact

Performance impact by chat provider.

Field data PhoneDesktopAll Scope All sites Q2 2026 edition · All devices field outcomes
Metric LCP INP CLS
1

At a glance the headline numbers for Chat & messaging impact

Performance impact by chat provider.

13
Providers ranked
After min-sites filter
5,104
Sites in sample
Combined across all items
0.05
Best CLS (p75)
Gorgias
The State of Web Vitals · Q2 2026 · 189,915 sites · all devices field datacorewebvitals.io/state-of-cwv
2

The ranking sorted by CLS at p75, fastest first

# Provider CLS p75 Passing Sites
1 Gorgias 0.05 87.8%
214
2 Help Scout Beacon 0.05 88.0%
50
3 Crisp 0.06 84.2%
253
4 Re:amaze 0.07 81.9%
132
5 Smartsupp 0.07 83.8%
279
6 Tidio 0.07 83.5%
424
7 Zendesk Chat 0.07 83.2%
699
8 Intercom 0.08 80.9%
200
9 HubSpot Chat 0.08 79.6%
1,377
10 Chatwoot 0.09 76.3%
63
11 Tawk.to 0.09 76.9%
1,000
12 Freshchat 0.12 73.4%
80
13 LiveChat 0.15 65.8%
333
The State of Web Vitals · Q2 2026 · 189,915 sites · all devices field datacorewebvitals.io/state-of-cwv
3

Passing CLS per provider which group passes the CLS most often

ProviderSitesPassing CLSp75
Drift 0% 14 100% 0.02
Help Scout Beacon 0% 50 88% 0.05
LiveAgent 0% 25 88% 0.07
Gorgias 0.1% 214 88% 0.05
Crisp 0.1% 253 84% 0.06
Smartsupp 0.1% 279 84% 0.07
Tidio 0.2% 424 84% 0.07
Zendesk Chat 0.4% 699 83% 0.07
Re:amaze 0.1% 132 82% 0.07
Olark 0% 43 81% 0.07
Intercom 0.1% 200 81% 0.08
HubSpot Chat 0.7% 1,377 80% 0.08
tawk.to 0.5% 1,000 77% 0.09
Chatwoot 0% 63 76% 0.09
Front Chat 0% 12 75% 0.10
Freshchat 0% 80 73% 0.12
LiveChat 0.2% 333 66% 0.15
Good Needs Improvement Poor Sorted best-passing first · median colored by its own rating · pass = good CLS (0.1 at p75) · one value per site

88% of Gorgias sites pass CLS. LiveChat trails 22 points behind, leaving 34% of its sites failing. computed

The State of Web Vitals · Q2 2026 · 189,915 sites · all devices field datacorewebvitals.io/state-of-cwv
4

All five vitals at once the whole category without toggling - cell is the pass rate, small number the p75

LCP
INP
CLS
FCP
TTFB
HubSpot Chat 0.7%
782.4s
96119ms
800.08
711.9s
521.3s
tawk.to 0.5%
762.5s
94139ms
770.09
682.0s
471.5s
Zendesk Chat 0.4%
792.3s
95123ms
830.07
751.8s
571.1s
Tidio 0.2%
702.7s
97122ms
840.07
662.2s
551.6s
LiveChat 0.2%
762.5s
94127ms
660.15
711.9s
491.4s
Smartsupp 0.1%
832.2s
96124ms
840.07
741.8s
411.4s
Crisp 0.1%
722.6s
93127ms
840.06
672.1s
521.4s
Gorgias 0.1%
862.1s
86168ms
880.05
891.4s
89587ms
Intercom 0.1%
722.7s
87161ms
810.08
741.9s
611.1s
Re:amaze 0.1%
941.7s
94124ms
820.07
931.2s
88660ms
Freshchat 0%
792.4s
84154ms
730.12
751.8s
68921ms
Chatwoot 0%
812.3s
96144ms
760.09
811.6s
641.1s
Help Scout Beacon 0%
902.1s
98128ms
880.05
821.6s
75808ms
Olark 0%
842.0s
92130ms
810.07
861.5s
57965ms
LiveAgent 0%
842.1s
100120ms
880.07
841.4s
561.0s
Drift 0%
1001.7s
100101ms
1000.02
931.4s
421.1s
Front Chat 0%
752.4s
91147ms
750.10
582.1s
75831ms
60%95%+ passing Cell: pass rate, small number = p75 · faded rows: under 100 sites

One row per provider, one column per vital - the cell is the share of sites passing, the small number the p75. No toggling needed to see where the category actually differs.

Gorgias leads on CLS: 88% of its sites pass. LiveChat trails at 66%. computed

The State of Web Vitals · Q2 2026 · 189,915 sites · all devices field datacorewebvitals.io/state-of-cwv
Related signals Customer data platforms (6) → Font services (4) → A/B testing (10) → RUM (13) → Chrome field data from 189,915 sites, representing millions of real page loads · How we measured