The State of Web Vitals

Chat & messaging impact

Performance impact by chat provider.

Field data PhoneDesktopAll Scope All sites Q2 2026 edition · All devices field outcomes
Metric LCP INP CLS
1

At a glance the headline numbers for Chat & messaging impact

Performance impact by chat provider.

13
Providers ranked
After min-sites filter
5,111
Sites in sample
Combined across all items
1.7s
Best LCP (p75)
Re:amaze
The State of Web Vitals · Q2 2026 · 189,915 sites · all devices field datacorewebvitals.io/state-of-cwv
2

The ranking sorted by LCP at p75, fastest first

# Provider LCP p75 Passing Sites
1 Re:amaze 1.7s 93.6%
132
2 Gorgias 2.1s 85.8%
214
3 Help Scout Beacon 2.1s 90.0%
50
4 Smartsupp 2.2s 83.0%
279
5 Zendesk Chat 2.3s 79.1%
700
6 Chatwoot 2.3s 81.4%
63
7 HubSpot Chat 2.4s 77.6%
1,379
8 Tawk.to 2.5s 76.0%
1,002
9 Freshchat 2.5s 78.5%
80
10 LiveChat 2.5s 76.1%
334
11 Crisp 2.6s 72.5%
254
12 Intercom 2.7s 72.0%
200
13 Tidio 2.8s 69.8%
424
The State of Web Vitals · Q2 2026 · 189,915 sites · all devices field datacorewebvitals.io/state-of-cwv
3

Passing LCP per provider which group passes the LCP most often

ProviderSitesPassing LCPp75
Drift 0% 14 100% 1.7s
Re:amaze 0.1% 132 94% 1.7s
Help Scout Beacon 0% 50 90% 2.1s
Gorgias 0.1% 214 86% 2.1s
LiveAgent 0% 25 84% 2.1s
Olark 0% 43 84% 2.1s
Smartsupp 0.1% 279 83% 2.2s
Chatwoot 0% 63 81% 2.3s
Zendesk Chat 0.4% 700 79% 2.3s
Freshchat 0% 80 78% 2.5s
HubSpot Chat 0.7% 1,379 78% 2.4s
LiveChat 0.2% 334 76% 2.5s
tawk.to 0.5% 1,002 76% 2.5s
Front Chat 0% 12 75% 2.3s
Crisp 0.1% 254 73% 2.6s
Intercom 0.1% 200 72% 2.7s
Tidio 0.2% 424 70% 2.8s
Good Needs Improvement Poor Sorted best-passing first · median colored by its own rating · pass = good LCP (2.5s at p75) · one value per site

94% of Re:amaze sites pass LCP. Tidio trails 24 points behind, leaving 30% of its sites failing. computed

The State of Web Vitals · Q2 2026 · 189,915 sites · all devices field datacorewebvitals.io/state-of-cwv
4

All five vitals at once the whole category without toggling - cell is the pass rate, small number the p75

LCP
INP
CLS
FCP
TTFB
LiveChat 0.2%
762.5s
94127ms
660.15
711.9s
501.4s
Freshchat 0%
782.5s
84155ms
730.13
751.8s
68934ms
Zendesk Chat 0.4%
792.3s
95123ms
830.07
751.8s
571.1s
Smartsupp 0.1%
832.2s
96124ms
840.07
741.8s
411.4s
Olark 0%
842.1s
92130ms
810.07
861.5s
57966ms
Re:amaze 0.1%
941.7s
94124ms
820.07
931.2s
88661ms
Chatwoot 0%
812.3s
96144ms
760.10
811.6s
641.1s
Drift 0%
1001.7s
100103ms
1000.02
931.5s
421.0s
LiveAgent 0%
842.1s
100119ms
880.07
841.4s
561.0s
Gorgias 0.1%
862.1s
86168ms
880.05
891.4s
89586ms
HubSpot Chat 0.7%
782.4s
96119ms
800.08
711.9s
521.3s
Crisp 0.1%
732.6s
93128ms
840.06
672.1s
511.4s
Tidio 0.2%
702.8s
97122ms
830.07
662.2s
551.6s
tawk.to 0.5%
762.5s
93139ms
770.10
682.0s
471.5s
Intercom 0.1%
722.7s
87161ms
810.08
731.9s
611.1s
Front Chat 0%
752.3s
91147ms
750.10
582.0s
75725ms
Help Scout Beacon 0%
902.1s
98129ms
880.05
821.6s
75797ms
60%95%+ passing Cell: pass rate, small number = p75 · faded rows: under 100 sites

One row per provider, one column per vital - the cell is the share of sites passing, the small number the p75. No toggling needed to see where the category actually differs.

Re:amaze leads on LCP: 94% of its sites pass. Tidio trails at 70%. computed

The State of Web Vitals · Q2 2026 · 189,915 sites · all devices field datacorewebvitals.io/state-of-cwv
Related signals Customer data platforms (6) → Font services (4) → A/B testing (12) → RUM (14) → Chrome field data from 189,915 sites, representing millions of real page loads · How we measured
Live queries (3) — admin only
Query #1: 37.8 ms 
SELECT 1 AS ok FROM site_providers LIMIT 0;
Query #2: 283.4 ms 
SELECT CAST(p.key AS VARCHAR) AS e, COUNT(*) AS sites,
  COUNT(*) FILTER (WHERE s.crux."all".lcp IS NOT NULL) AS all_lcp_n,
  quantile_disc(s.crux."all".lcp, 0.5) AS all_lcp_median,
  quantile_disc(s.crux."all".lcp, 0.75) AS all_lcp_p75,
  COUNT(*) FILTER (WHERE s.crux."all".lcp <= 2500) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."all".lcp IS NOT NULL), 0) AS all_lcp_good,
  COUNT(*) FILTER (WHERE s.crux."all".lcp > 2500 AND s.crux."all".lcp <= 4000) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."all".lcp IS NOT NULL), 0) AS all_lcp_ni,
  COUNT(*) FILTER (WHERE s.crux."all".lcp > 4000) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."all".lcp IS NOT NULL), 0) AS all_lcp_poor,
  COUNT(*) FILTER (WHERE s.crux."all".inp IS NOT NULL) AS all_inp_n,
  quantile_disc(s.crux."all".inp, 0.5) AS all_inp_median,
  quantile_disc(s.crux."all".inp, 0.75) AS all_inp_p75,
  COUNT(*) FILTER (WHERE s.crux."all".inp <= 200) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."all".inp IS NOT NULL), 0) AS all_inp_good,
  COUNT(*) FILTER (WHERE s.crux."all".inp > 200 AND s.crux."all".inp <= 500) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."all".inp IS NOT NULL), 0) AS all_inp_ni,
  COUNT(*) FILTER (WHERE s.crux."all".inp > 500) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."all".inp IS NOT NULL), 0) AS all_inp_poor,
  COUNT(*) FILTER (WHERE s.crux."all".cls IS NOT NULL) AS all_cls_n,
  quantile_disc(s.crux."all".cls, 0.5) AS all_cls_median,
  quantile_disc(s.crux."all".cls, 0.75) AS all_cls_p75,
  COUNT(*) FILTER (WHERE s.crux."all".cls <= 0.1) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."all".cls IS NOT NULL), 0) AS all_cls_good,
  COUNT(*) FILTER (WHERE s.crux."all".cls > 0.1 AND s.crux."all".cls <= 0.25) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."all".cls IS NOT NULL), 0) AS all_cls_ni,
  COUNT(*) FILTER (WHERE s.crux."all".cls > 0.25) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."all".cls IS NOT NULL), 0) AS all_cls_poor,
  COUNT(*) FILTER (WHERE s.crux."all".fcp IS NOT NULL) AS all_fcp_n,
  quantile_disc(s.crux."all".fcp, 0.5) AS all_fcp_median,
  quantile_disc(s.crux."all".fcp, 0.75) AS all_fcp_p75,
  COUNT(*) FILTER (WHERE s.crux."all".fcp <= 1800) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."all".fcp IS NOT NULL), 0) AS all_fcp_good,
  COUNT(*) FILTER (WHERE s.crux."all".fcp > 1800 AND s.crux."all".fcp <= 3000) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."all".fcp IS NOT NULL), 0) AS all_fcp_ni,
  COUNT(*) FILTER (WHERE s.crux."all".fcp > 3000) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."all".fcp IS NOT NULL), 0) AS all_fcp_poor,
  COUNT(*) FILTER (WHERE s.crux."all".ttfb IS NOT NULL) AS all_ttfb_n,
  quantile_disc(s.crux."all".ttfb, 0.5) AS all_ttfb_median,
  quantile_disc(s.crux."all".ttfb, 0.75) AS all_ttfb_p75,
  COUNT(*) FILTER (WHERE s.crux."all".ttfb <= 800) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."all".ttfb IS NOT NULL), 0) AS all_ttfb_good,
  COUNT(*) FILTER (WHERE s.crux."all".ttfb > 800 AND s.crux."all".ttfb <= 1800) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."all".ttfb IS NOT NULL), 0) AS all_ttfb_ni,
  COUNT(*) FILTER (WHERE s.crux."all".ttfb > 1800) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."all".ttfb IS NOT NULL), 0) AS all_ttfb_poor,
  COUNT(*) FILTER (WHERE s.crux."phone".lcp IS NOT NULL) AS phone_lcp_n,
  quantile_disc(s.crux."phone".lcp, 0.5) AS phone_lcp_median,
  quantile_disc(s.crux."phone".lcp, 0.75) AS phone_lcp_p75,
  COUNT(*) FILTER (WHERE s.crux."phone".lcp <= 2500) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."phone".lcp IS NOT NULL), 0) AS phone_lcp_good,
  COUNT(*) FILTER (WHERE s.crux."phone".lcp > 2500 AND s.crux."phone".lcp <= 4000) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."phone".lcp IS NOT NULL), 0) AS phone_lcp_ni,
  COUNT(*) FILTER (WHERE s.crux."phone".lcp > 4000) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."phone".lcp IS NOT NULL), 0) AS phone_lcp_poor,
  COUNT(*) FILTER (WHERE s.crux."phone".inp IS NOT NULL) AS phone_inp_n,
  quantile_disc(s.crux."phone".inp, 0.5) AS phone_inp_median,
  quantile_disc(s.crux."phone".inp, 0.75) AS phone_inp_p75,
  COUNT(*) FILTER (WHERE s.crux."phone".inp <= 200) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."phone".inp IS NOT NULL), 0) AS phone_inp_good,
  COUNT(*) FILTER (WHERE s.crux."phone".inp > 200 AND s.crux."phone".inp <= 500) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."phone".inp IS NOT NULL), 0) AS phone_inp_ni,
  COUNT(*) FILTER (WHERE s.crux."phone".inp > 500) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."phone".inp IS NOT NULL), 0) AS phone_inp_poor,
  COUNT(*) FILTER (WHERE s.crux."phone".cls IS NOT NULL) AS phone_cls_n,
  quantile_disc(s.crux."phone".cls, 0.5) AS phone_cls_median,
  quantile_disc(s.crux."phone".cls, 0.75) AS phone_cls_p75,
  COUNT(*) FILTER (WHERE s.crux."phone".cls <= 0.1) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."phone".cls IS NOT NULL), 0) AS phone_cls_good,
  COUNT(*) FILTER (WHERE s.crux."phone".cls > 0.1 AND s.crux."phone".cls <= 0.25) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."phone".cls IS NOT NULL), 0) AS phone_cls_ni,
  COUNT(*) FILTER (WHERE s.crux."phone".cls > 0.25) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."phone".cls IS NOT NULL), 0) AS phone_cls_poor,
  COUNT(*) FILTER (WHERE s.crux."phone".fcp IS NOT NULL) AS phone_fcp_n,
  quantile_disc(s.crux."phone".fcp, 0.5) AS phone_fcp_median,
  quantile_disc(s.crux."phone".fcp, 0.75) AS phone_fcp_p75,
  COUNT(*) FILTER (WHERE s.crux."phone".fcp <= 1800) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."phone".fcp IS NOT NULL), 0) AS phone_fcp_good,
  COUNT(*) FILTER (WHERE s.crux."phone".fcp > 1800 AND s.crux."phone".fcp <= 3000) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."phone".fcp IS NOT NULL), 0) AS phone_fcp_ni,
  COUNT(*) FILTER (WHERE s.crux."phone".fcp > 3000) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."phone".fcp IS NOT NULL), 0) AS phone_fcp_poor,
  COUNT(*) FILTER (WHERE s.crux."phone".ttfb IS NOT NULL) AS phone_ttfb_n,
  quantile_disc(s.crux."phone".ttfb, 0.5) AS phone_ttfb_median,
  quantile_disc(s.crux."phone".ttfb, 0.75) AS phone_ttfb_p75,
  COUNT(*) FILTER (WHERE s.crux."phone".ttfb <= 800) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."phone".ttfb IS NOT NULL), 0) AS phone_ttfb_good,
  COUNT(*) FILTER (WHERE s.crux."phone".ttfb > 800 AND s.crux."phone".ttfb <= 1800) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."phone".ttfb IS NOT NULL), 0) AS phone_ttfb_ni,
  COUNT(*) FILTER (WHERE s.crux."phone".ttfb > 1800) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."phone".ttfb IS NOT NULL), 0) AS phone_ttfb_poor,
  COUNT(*) FILTER (WHERE s.crux."desktop".lcp IS NOT NULL) AS desktop_lcp_n,
  quantile_disc(s.crux."desktop".lcp, 0.5) AS desktop_lcp_median,
  quantile_disc(s.crux."desktop".lcp, 0.75) AS desktop_lcp_p75,
  COUNT(*) FILTER (WHERE s.crux."desktop".lcp <= 2500) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."desktop".lcp IS NOT NULL), 0) AS desktop_lcp_good,
  COUNT(*) FILTER (WHERE s.crux."desktop".lcp > 2500 AND s.crux."desktop".lcp <= 4000) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."desktop".lcp IS NOT NULL), 0) AS desktop_lcp_ni,
  COUNT(*) FILTER (WHERE s.crux."desktop".lcp > 4000) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."desktop".lcp IS NOT NULL), 0) AS desktop_lcp_poor,
  COUNT(*) FILTER (WHERE s.crux."desktop".inp IS NOT NULL) AS desktop_inp_n,
  quantile_disc(s.crux."desktop".inp, 0.5) AS desktop_inp_median,
  quantile_disc(s.crux."desktop".inp, 0.75) AS desktop_inp_p75,
  COUNT(*) FILTER (WHERE s.crux."desktop".inp <= 200) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."desktop".inp IS NOT NULL), 0) AS desktop_inp_good,
  COUNT(*) FILTER (WHERE s.crux."desktop".inp > 200 AND s.crux."desktop".inp <= 500) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."desktop".inp IS NOT NULL), 0) AS desktop_inp_ni,
  COUNT(*) FILTER (WHERE s.crux."desktop".inp > 500) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."desktop".inp IS NOT NULL), 0) AS desktop_inp_poor,
  COUNT(*) FILTER (WHERE s.crux."desktop".cls IS NOT NULL) AS desktop_cls_n,
  quantile_disc(s.crux."desktop".cls, 0.5) AS desktop_cls_median,
  quantile_disc(s.crux."desktop".cls, 0.75) AS desktop_cls_p75,
  COUNT(*) FILTER (WHERE s.crux."desktop".cls <= 0.1) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."desktop".cls IS NOT NULL), 0) AS desktop_cls_good,
  COUNT(*) FILTER (WHERE s.crux."desktop".cls > 0.1 AND s.crux."desktop".cls <= 0.25) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."desktop".cls IS NOT NULL), 0) AS desktop_cls_ni,
  COUNT(*) FILTER (WHERE s.crux."desktop".cls > 0.25) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."desktop".cls IS NOT NULL), 0) AS desktop_cls_poor,
  COUNT(*) FILTER (WHERE s.crux."desktop".fcp IS NOT NULL) AS desktop_fcp_n,
  quantile_disc(s.crux."desktop".fcp, 0.5) AS desktop_fcp_median,
  quantile_disc(s.crux."desktop".fcp, 0.75) AS desktop_fcp_p75,
  COUNT(*) FILTER (WHERE s.crux."desktop".fcp <= 1800) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."desktop".fcp IS NOT NULL), 0) AS desktop_fcp_good,
  COUNT(*) FILTER (WHERE s.crux."desktop".fcp > 1800 AND s.crux."desktop".fcp <= 3000) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."desktop".fcp IS NOT NULL), 0) AS desktop_fcp_ni,
  COUNT(*) FILTER (WHERE s.crux."desktop".fcp > 3000) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."desktop".fcp IS NOT NULL), 0) AS desktop_fcp_poor,
  COUNT(*) FILTER (WHERE s.crux."desktop".ttfb IS NOT NULL) AS desktop_ttfb_n,
  quantile_disc(s.crux."desktop".ttfb, 0.5) AS desktop_ttfb_median,
  quantile_disc(s.crux."desktop".ttfb, 0.75) AS desktop_ttfb_p75,
  COUNT(*) FILTER (WHERE s.crux."desktop".ttfb <= 800) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."desktop".ttfb IS NOT NULL), 0) AS desktop_ttfb_good,
  COUNT(*) FILTER (WHERE s.crux."desktop".ttfb > 800 AND s.crux."desktop".ttfb <= 1800) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."desktop".ttfb IS NOT NULL), 0) AS desktop_ttfb_ni,
  COUNT(*) FILTER (WHERE s.crux."desktop".ttfb > 1800) * 1.0 / NULLIF(COUNT(*) FILTER (WHERE s.crux."desktop".ttfb IS NOT NULL), 0) AS desktop_ttfb_poor
                    FROM site_providers p
                    JOIN sites s ON s.origin = p.origin
                    WHERE p.category = 'chat'
                      AND p.key IS NOT NULL AND CAST(p.key AS VARCHAR) <> ''
                    GROUP BY p.key;
Query #3: 39.5 ms 
SELECT COUNT(*) AS n FROM sites;
JSON file lookups (5)
20260625/meta.json 0.03 ms
20260625/types.json 0.73 ms
20260625/loaf-scripts.json 0.56 ms
20260625/menu.json 0.20 ms
20260625/providers.json 5.19 ms