1
At a glance the headline numbers for Chat & messaging impact
Performance impact by chat provider.
13
Providers ranked
After min-sites filter
5,104
Sites in sample
Combined across all items
1.7s
Best LCP (p75)
Re:amaze
The State of Web Vitals · Q2 2026 · 189,915 sites · all devices field datacorewebvitals.io/state-of-cwv
2
The ranking sorted by LCP at p75, fastest first
| # | Provider | LCP p75 | Passing | Sites | |
|---|---|---|---|---|---|
| 1 | Re:amaze | 1.7s | 93.6% | 132 | |
| 2 | Gorgias | 2.1s | 85.8% | 214 | |
| 3 | Help Scout Beacon | 2.1s | 90.0% | 50 | |
| 4 | Smartsupp | 2.2s | 83.0% | 279 | |
| 5 | Zendesk Chat | 2.3s | 79.1% | 699 | |
| 6 | Chatwoot | 2.3s | 81.4% | 63 | |
| 7 | HubSpot Chat | 2.4s | 77.6% | 1,377 | |
| 8 | Freshchat | 2.4s | 78.5% | 80 | |
| 9 | Tawk.to | 2.5s | 75.9% | 1,000 | |
| 10 | LiveChat | 2.5s | 76.1% | 333 | |
| 11 | Crisp | 2.6s | 72.4% | 253 | |
| 12 | Intercom | 2.7s | 72.0% | 200 | |
| 13 | Tidio | 2.7s | 69.8% | 424 |
The State of Web Vitals · Q2 2026 · 189,915 sites · all devices field datacorewebvitals.io/state-of-cwv
3
Passing LCP per provider which group passes the LCP most often
ProviderSitesPassing LCPp75
Drift 0%
14
1.7s
Re:amaze 0.1%
132
1.7s
Help Scout Beacon 0%
50
2.1s
Gorgias 0.1%
214
2.1s
LiveAgent 0%
25
2.1s
Olark 0%
43
2.0s
Smartsupp 0.1%
279
2.2s
Chatwoot 0%
63
2.3s
Zendesk Chat 0.4%
699
2.3s
Freshchat 0%
80
2.4s
HubSpot Chat 0.7%
1,377
2.4s
LiveChat 0.2%
333
2.5s
tawk.to 0.5%
1,000
2.5s
Front Chat 0%
12
2.4s
Crisp 0.1%
253
2.6s
Intercom 0.1%
200
2.7s
Tidio 0.2%
424
2.7s
Good
Needs Improvement
Poor
Sorted best-passing first · median colored by its own rating · pass = good LCP (2.5s at p75) · one value per site
94% of Re:amaze sites pass LCP. Tidio trails 24 points behind, leaving 30% of its sites failing. computed
The State of Web Vitals · Q2 2026 · 189,915 sites · all devices field datacorewebvitals.io/state-of-cwv
4
All five vitals at once the whole category without toggling - cell is the pass rate, small number the p75
LCP
INP
CLS
FCP
TTFB
HubSpot Chat 0.7%
782.4s
96119ms
800.08
711.9s
521.3s
tawk.to 0.5%
762.5s
94139ms
770.09
682.0s
471.5s
Zendesk Chat 0.4%
792.3s
95123ms
830.07
751.8s
571.1s
Tidio 0.2%
702.7s
97122ms
840.07
662.2s
551.6s
LiveChat 0.2%
762.5s
94127ms
660.15
711.9s
491.4s
Smartsupp 0.1%
832.2s
96124ms
840.07
741.8s
411.4s
Crisp 0.1%
722.6s
93127ms
840.06
672.1s
521.4s
Gorgias 0.1%
862.1s
86168ms
880.05
891.4s
89587ms
Intercom 0.1%
722.7s
87161ms
810.08
741.9s
611.1s
Re:amaze 0.1%
941.7s
94124ms
820.07
931.2s
88660ms
Freshchat 0%
792.4s
84154ms
730.12
751.8s
68921ms
Chatwoot 0%
812.3s
96144ms
760.09
811.6s
641.1s
Help Scout Beacon 0%
902.1s
98128ms
880.05
821.6s
75808ms
Olark 0%
842.0s
92130ms
810.07
861.5s
57965ms
LiveAgent 0%
842.1s
100120ms
880.07
841.4s
561.0s
Drift 0%
1001.7s
100101ms
1000.02
931.4s
421.1s
Front Chat 0%
752.4s
91147ms
750.10
582.1s
75831ms
60%95%+ passing
Cell: pass rate, small number = p75 · faded rows: under 100 sites
One row per provider, one column per vital - the cell is the share of sites passing, the small number the p75. No toggling needed to see where the category actually differs.
Re:amaze leads on LCP: 94% of its sites pass. Tidio trails at 70%. computed
The State of Web Vitals · Q2 2026 · 189,915 sites · all devices field datacorewebvitals.io/state-of-cwv
Related signals
Customer data platforms (6) →
Font services (4) →
A/B testing (10) →
RUM (13) →
Chrome field data from 189,915 sites, representing millions of real page loads · How we measured
Chrome field data from 189,915 sites, representing millions of real page loads. How we measured.