1
At a glance the headline numbers for Chat & messaging impact
Performance impact by chat provider.
13
Providers ranked
After min-sites filter
5,104
Sites in sample
Combined across all items
1.8s
Best LCP (p75)
Re:amaze
The State of Web Vitals · Q2 2026 · 189,915 sites · desktop field datacorewebvitals.io/state-of-cwv
2
The ranking sorted by LCP at p75, fastest first
| # | Provider | LCP p75 | Passing | Sites | |
|---|---|---|---|---|---|
| 1 | Re:amaze | 1.8s | 90.0% | 132 | |
| 2 | Help Scout Beacon | 1.8s | 92.7% | 50 | |
| 3 | Gorgias | 2.1s | 91.3% | 214 | |
| 4 | HubSpot Chat | 2.1s | 84.7% | 1,377 | |
| 5 | Zendesk Chat | 2.1s | 83.5% | 699 | |
| 6 | Chatwoot | 2.1s | 85.7% | 63 | |
| 7 | Smartsupp | 2.1s | 84.9% | 279 | |
| 8 | Freshchat | 2.1s | 81.2% | 80 | |
| 9 | Tawk.to | 2.2s | 80.5% | 1,000 | |
| 10 | Crisp | 2.3s | 80.6% | 253 | |
| 11 | Intercom | 2.4s | 78.6% | 200 | |
| 12 | Tidio | 2.4s | 77.4% | 424 | |
| 13 | LiveChat | 2.4s | 77.3% | 333 |
The State of Web Vitals · Q2 2026 · 189,915 sites · desktop field datacorewebvitals.io/state-of-cwv
3
Passing LCP per provider which group passes the LCP most often
ProviderSitesPassing LCPp75
Drift 0%
14
1.5s
Help Scout Beacon 0%
50
1.8s
Gorgias 0.1%
214
2.1s
Re:amaze 0.1%
132
1.8s
Chatwoot 0%
63
2.1s
LiveAgent 0%
25
1.8s
Smartsupp 0.1%
279
2.1s
HubSpot Chat 0.7%
1,377
2.1s
Zendesk Chat 0.4%
699
2.1s
Front Chat 0%
12
2.2s
Freshchat 0%
80
2.1s
Crisp 0.1%
253
2.3s
tawk.to 0.5%
1,000
2.2s
Intercom 0.1%
200
2.4s
Tidio 0.2%
424
2.4s
LiveChat 0.2%
333
2.4s
Olark 0%
43
2.3s
Good
Needs Improvement
Poor
Sorted best-passing first · median colored by its own rating · pass = good LCP (2.5s at p75) · one value per site
91% of Gorgias sites pass LCP. LiveChat trails 14 points behind. computed
The State of Web Vitals · Q2 2026 · 189,915 sites · desktop field datacorewebvitals.io/state-of-cwv
4
All five vitals at once the whole category without toggling - cell is the pass rate, small number the p75
LCP
INP
CLS
FCP
TTFB
HubSpot Chat 0.7%
852.1s
9973ms
800.09
801.6s
601.2s
tawk.to 0.5%
812.2s
97122ms
720.11
751.8s
471.4s
Zendesk Chat 0.4%
842.1s
9874ms
760.10
811.6s
621.0s
Tidio 0.2%
772.4s
10071ms
730.11
731.9s
591.4s
LiveChat 0.2%
772.4s
9979ms
610.16
741.8s
531.3s
Smartsupp 0.1%
852.1s
10065ms
740.11
781.7s
461.3s
Crisp 0.1%
812.3s
9977ms
780.10
741.8s
531.3s
Gorgias 0.1%
912.1s
99103ms
780.09
921.3s
89534ms
Intercom 0.1%
792.4s
9889ms
760.10
811.5s
64986ms
Re:amaze 0.1%
901.8s
10095ms
840.09
941.2s
97505ms
Freshchat 0%
812.1s
93108ms
650.13
841.6s
74811ms
Chatwoot 0%
862.1s
94160ms
710.12
861.5s
61939ms
Help Scout Beacon 0%
931.8s
10081ms
730.11
881.4s
73858ms
Olark 0%
762.3s
9368ms
620.19
861.4s
59960ms
LiveAgent 0%
851.8s
10061ms
850.08
801.4s
55996ms
Drift 0%
1001.5s
10048ms
1000.02
1001.4s
291.0s
Front Chat 0%
822.2s
10090ms
730.11
641.9s
82673ms
60%95%+ passing
Cell: pass rate, small number = p75 · faded rows: under 100 sites
One row per provider, one column per vital - the cell is the share of sites passing, the small number the p75. No toggling needed to see where the category actually differs.
Gorgias leads on LCP: 91% of its sites pass. LiveChat trails at 77%. computed
The State of Web Vitals · Q2 2026 · 189,915 sites · desktop field datacorewebvitals.io/state-of-cwv
Related signals
Customer data platforms (6) →
Font services (4) →
A/B testing (10) →
RUM (13) →
Chrome field data from 189,915 sites, representing millions of real page loads · How we measured
Chrome field data from 189,915 sites, representing millions of real page loads. How we measured.